Terms and conditions

The anzelanisek.com online store is managed by the company Pjagodic doo Gospodinjska ulica 8, 1000 Ljubljana (The owner of the brand is Anže Lanišek)
Tax No .: 54888123, Registration No .: 7107013000
M: 051 625 511
E: kristjan@pjagodic.net

Availability of information

Company Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana, takes responsibility to give the customer the following information:

  • identity of the company (name and registered office of the company, entry number in the register, tax number)
  • contact (email, phone)
  • essential characteristics of the goods or services (including after-sales services and guarantees and return procedures)
  • availability of products (any product or service offered on the website should be available within a reasonable time)
  • terms of delivery of the product or execution of the service (method, place and time of delivery)
  • all prices must be clearly and unambiguously set, it must be clear whether they already include tax and any other duties
  • method of payment and delivery
  • the time validity of the offer
  • the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product
  • the complaint procedure must be clarified, including all details of the contact person or customer service

Purchase process

When customer picks a product or products with a confirmation by clicking on the BUY button, the website automatically generates and sends a message via the email with the details of the purchase. Continuing, we split the information in three parts:

  1. ORDER ACCEPTED

      Upon successful submit of the order, the customer receives a notification via the email, that the order was received and is awaiting processing. The customer has access to the status and the content of the order, at all times.

  1. ORDER CONFIRMED

The company Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana inspects, checks the availability and confirms the order or rejects it with a reason within 72 hours of receiving the order. The company reserves the right to call the customer on his contact phone number if necessary. The contract on the purchase of ordered items between the customer and the company is irrevocably concluded when the customer receives a confirmation by e-mail.

  1. ORDER COMPLETED AND SENT

      The bidder packs the goods, sends them and notifies the buyer by e-mail within the promised deadline. In this part, the user is informed about the delivery time and method. In the mentioned e-mail, the bidder also informs the buyer about the deadline and method of delivery, about the return policy, where he can turn in case of delay in delivery and where he can turn in case of a complaint.

Right of withdrawal from the purchase, return of goods

The consumer has the right to notify the company in writing of the withdrawal from the contract within 14 days. The consumer must then return the goods to the company within 30 days of written notice, bearing the direct cost of the return. If the consumer returns the received goods within the withdrawal period (ie 14 days from the receipt of the goods), this is considered a notice of withdrawal. Products must be unused and undamaged.

The company Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana returns the entire purchase price (purchase price with delivery costs and possible payment costs) without any questions as soon as possible or. no later than 14 days after receipt of the notice of withdrawal.

The seller ( Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana) undertakes to take back the already purchased goods without any questions. This means that every purchase is 100% safe.

We will transfer the purchase price for returned items to your transaction account, by postal order or, as agreed, we will count the purchase price as a credit for the next purchase. We will refund your money no later than 14 days after receiving the notice of withdrawal from the purchase, but we will withhold the refund in the event that we do not receive the returned goods or confirmation of the return shipment from the buyer within the prescribed period.

 The consumer is liable for a reduction in the value of the goods if the reduction in value is the result of conduct which is not necessarily necessary to establish the nature, characteristics and functioning of the goods.

Payment

Upon confirmation of the order, the buyer selects the desired option of payment for the goods:

   • Payment via proforma invoice or online bank (NLBklik, Abanet ().

Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana only offers payment via proforma invoice or online bank, as this way we avoid unpaid packages and endangering customers due to current measures against COVID-19.

Delivery time

For products in stock, the delivery time is 1-5 working days, in other cases up to 15 days. For products that are not in stock, the delivery time is up to 15 days after receiving the order.

In case of a longer delivery time, we will inform you about the delivery time by e-mail or by phone.

Delivery

Orders placed during weekdays by 2 pm are usually dispatched the same day, and other orders the next working day (applies to items in stock). All shipments are delivered by Pošta Slovenije. Delivery time for items in stock is 1-4 working days.

When confirming the purchase, you can choose any delivery address (eg delivery to the workplace, to the grandmother's address (). In case you are not present at the arrival of the postman (usually in the morning), you can pick up the shipment at the nearest post office.

Validity of the offer

When buying, the prices are valid at the time of order confirmation. All prices are without VAT, as we are not a taxable person. Prices in the online store are subject to change without notice. Prices are valid only for purchases in the online store.

Images can only be symbolic and do not always fully reflect the actual situation.

Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana has the right to change prices if they have been entered incorrectly in the database of the online store. He must inform the customer in advance and agree on the course of the order.

Communication

The user who manages the online store Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana
may contact the user via means of distance communication, if necessary and the customer does not object.

Archiving contracts

The purchase contract concluded by the company Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana and the customer is permanently stored with the company that issued the invoice.

Advertising emails

They must contain the following:

   • They must be clearly and unambiguously marked as advertising messages

   • The sender must be clearly visible

   • Various campaigns, promotions and other marketing techniques must be marked as such. The conditions for participating in them must also be clearly defined.

   • The user's wish not to receive advertising messages must be respected.

Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana undertakes to deregister the customer from the list of recipients of electronic messages, if the customer explicitly requests it.

Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana also undertakes to publish the procedure of unsubscribing from the database of recipients of messages at the bottom of each advertising message.

Privacy

The company, Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana, undertakes to carefully handle the personal data of customers, in accordance with the applicable laws in the Republic of Slovenia. The company Pjagodic d.o.o. Gospodinjska ulica 8, 1000 Ljubljana undertakes not to provide personal data of customers and any other data (order history) to a third party.

As a buyer, you have all the rights under the Consumer Protection Act. With the purchase confirmation, you allow Pjagodic doo Gospodinjska ulica 8, 1000 Ljubljana to establish, manage, maintain and manage your personal data, while ensuring the protection of personal data under the Personal Data Protection Act (Official Gazette RS No. 59/99, 57/01).

Company liability for factual errors

A consumer complaint can be made for any purchased product.

Due to a material defect, the consumer can complain about the defect to the seller within 2 months from the discovery of the material defect or within 2 years when the goods were taken over by the buyer. The consumer may request at his own discretion: (1) Elimination of the defect (2) Refund of the amount paid in proportion to the defect (3) Replacement of the goods (4) Refund of the amount paid

When exercising the rights under this title, the consumer must describe the defect in more detail to the trader in the defect notice and allow the seller to inspect the product. If the defect is not disputed, the trader must grant the consumer's claim as soon as possible and at the latest within 8 days. However, if there is a dispute about the defect, the trader must give the consumer a written answer within 8 days.

Complaints

Pjagodic doo Gospodinjska ulica 8, 1000 Ljubljana, manager of the anzelanisek.com online store, must enable customers to complain via various communication streams (by phone, post, e-mail) and keep him / her informed of the status of the complaint .

It is in the company's interest that all complaints and possible disputes are resolved out of court, but always in accordance with the Consumer Protection Act and other laws in force in the Republic of Slovenia.

If the party and the company cannot resolve the dispute amicably, the District Court in LJUBLJANA is competent to resolve it.

Address for complaints:

kristjan@pjagodic.net- appeal

Address: Gospodinjska ulica 8, 1000 ljubljana